Terms and conditions of sale

Shipping methods and costs

Shipping costs include handling and packaging costs, as well as postal charges. The price varies according to the shipping destination and will have the following costs:

All shipments will be sent by courier. The delivery time will be 1 working day for Gran Canaria, Lanzarote, Fuerteventura and Tenerife, 2 working days for La Palma, El Hierro and La Gomera, 2/3 working days for Peninsula/Balearic Islands/Ceuta Melilla and 4/8 days for the rest of Europe subject to availability of the product.

Deliveries in 3 hours for Las Palmas de Gran Canaria - For a cost of 7 euros you can choose delivery in 3 hours if the delivery address is in Las Palmas de Gran Canaria on a working day and formalizing the order before 14:00 hours.

Same day afternoon delivery for Telde, Arucas and Santa Brigida - For a cost of 4,99 euros you can choose same day delivery in the afternoon if the delivery address is in Telde, Arucas and Santa Brigida on a working day and placing the order before 13:00 hours.

In the case of not being able to deliver within the period indicated on the web, customers will be informed of the status of their order.

• Once the order has been placed and confirmation of payment has been received by email, the order will be shipped within 24 hours. Transfers take 2 days to be credited to our account. Therefore, if the shipment is urgent, it is preferable to make the payment by credit card, paypal or a deposit over the counter, which is the method of payment and instant income.
• We send the order by transport agency and you do not have to pay anything else when you receive the order because the price you have paid includes taxes.
• Cash on delivery shipments have a 3% surcharge on the total amount of the purchase and it is automatically added to the order when you choose the cash on delivery method.
• All orders have additional shipping insurance, which protects them from damage or loss that may occur during the shipping process. Duke is responsible for reshipment at no additional cost to the customer.
• Deliveries of packages are made during the mornings to mid-afternoon and if you need a delivery at other times, there will be an additional charge by the courier that you will have to pay them directly.

All prices in euros and with VAT/IGIC taxes included and broken down in the invoice

The prices of the products that are for sale in our e-commerce establishment include taxes, which are paid at the same time that the purchase of the product is made. The purchase system is subject to the legislation in force in Spain, therefore, the sales operations will be understood to be carried out in: DUKE TRADING S.L., Calle Ripoche 24 bajo, 35007 Las Palmas de G.C.

Methods of payment

1. Transfer / Deposit at the bank

In order to make a transfer or deposit in our bank account, we have at your disposal, for your convenience, different bank accounts whose holder is DUKE TRADING S.L.

2. Card payment

When the transaction is processed, it is guaranteed that the card user is the legitimate card holder.

In order to use this payment system, it is necessary for you as the cardholder to register with the service through your bank. If you have not yet done so, please contact your bank for further information. In most cases they will be able to activate your card immediately.

You can make payments with all Visa and MasterCard credit cards (including prepaid cards).

At the time of the transaction, you will be asked for your credit card number, expiration date, cardholder and CVC (3 security digits printed on the back of the card, usually next to the cardholder's signature space).

Before proceeding to order confirmation you will be asked to verify your credit card password through Verified by Visa or MasterCard SecureCode.

More information about secure payment

3. Cetelem Online Financing

After confirming your order, our website will redirect you to the Cetelem financing process. It is 100% digital, fast, simple and convenient. You can sign your contract digitally by means of an SMS that we will send to your cell phone, and attach the requested documentation directly. If you are a Cetelem customer, the process is even faster because you only need your ID card and your cell phone. There is a minimum amount of 120 € and a minimum monthly payment of 12 €. Cetelem finances individuals, self-employed and pensioners. You will need a copy of your ID card or residence card, the last paycheck if you are an employee, the last income tax return for self-employed and the letter of pension revaluation for pensioners. Finally, a certificate of ownership of the bank account or the first page of the bank book or passbook in which the IBAN is indicated.

4. APLAZAME - Flexible, instant, paperless financing

Aplazame is the installment payment method that allows you to pay for your purchases in easy monthly installments up to 36 months, without paperwork and with instant approval.

1. Select Aplazame when you get to the payment page as the payment method for your purchase.
2. Choose the installments: Decide how many installments you want to pay for your purchase.
3. Confirm payment: Verify your personal information, complete the information we request and sign the contract.
4. All you need is a cell phone, a card and a DNI or NIE.

5. Payment with PayPal - Express Checkout

With this payment method it takes 48 hours more to send the product and we will ask by e-mail for a copy of your ID and a proof of delivery address (water, electricity, etc.), in order to avoid fraudulent use of the card.

(When you finish adding all the products to the shopping cart, instead of clicking "Finish", click the "Pay with PayPal" button and in 3 clicks you can complete the payment. PayPal Quick Buy will use the data you have registered with Paypal - you don't have to fill in the form with your data - just add your phone number and ID in the PayPal payment gateway in the instructions section for the seller).

This service will have a 1.50% surcharge on the total amount of your purchase.

More information about PayPal

6. Payment on delivery

You can pay cash on delivery with a surcharge of 3% on the total amount of the purchase and will be paid in cash on delivery of the order.

7. Flexible payment with Sequra

Choose to divide the amount of your order in 3, 6 or 12 monthly installments, at the time of purchase.

• Instantly and without paperwork. Just with your ID or NIE, your cell phone and your card.
• Only a fixed cost per monthly payment (varies depending on the amount of the order). No interest, TIN 0%. No hidden costs.
• At the time of purchase the first card payment is made, and the rest will be charged automatically according to the monthly payments you have chosen.
• You can change the payment plan or pay in full at any time without additional costs. And you can also choose or modify the day of the month you want to pay.
• SeQura will inform you at all times via email and SMS.
• It is a service of SeQurathis service gives you the option of saving your card so that you do not have to re-enter your payment details for your purchases.

8. Buy now, pay later with Sequra

Shop online as you have always shopped: pay when you get your order, check it and you are convinced.

• You have up to 7 days after the order is shipped to pay by credit or debit card, bank transfer or bank deposit. And we also offer you the option to pay in 3 or 6 months.
• This service offered by SeQura has no additional cost.
• At the time of purchase you do not have to leave your bank details.
• SeQura will inform you of the terms and payment methods via email and SMS.
• Once you have purchased with SeQura, if you save your card you will never have to enter your payment details again.

how do we handle orders?

1º From the moment you place your order you will receive, in a few minutes, a copy of your order by email. If the payment method is transfer you can proceed with the payment if you have already checked the availability of the item on the web.
* It is essential to put your email address correctly so that the copy can be sent to you.

2º You will also receive from Duke a confirmation of the order, providing you with the bank accounts to make the transfer or deposit over the counter, depending on the payment method you have chosen.
* Transfers take 2 days to be deposited in the account, but if the order is urgent it is preferable to make a deposit over the counter, which is the mode of payment and instant deposit.

3º When making a cash deposit, you will have to make reference to the order number and name. It is not necessary to notify us as it will be immediately reflected in our account. Only when you have made a transfer, you can send us a copy to expedite the shipment. If you have paid by credit card, it is not necessary to let us know, as we receive it automatically.

4º Once received and verified the payment in our account, the merchandise is sent within 24 hours and you will receive by email a confirmation of SENT where you can check the tracking number of the shipment.

5º All orders are accompanied by the original purchase invoice issued by Duke, which is used for warranty purposes. The invoice includes VAT/IGIC.

how are queries handled?

1º The customer makes his inquiry and receives a copy of his inquiry by e-mail in a few minutes.
* It is essential to put the e-mail address correctly so that the copy can arrive.

2º Duke Fotografía's team will contact the client as soon as possible, attending to the consultation or doubt that he/she may require.

Warranty

• All our products are covered by a 2-year warranty.
• The warranty conditions will be those stipulated in the "Warranty Conditions" that accompany each item, and may be different in each case, always depending on the different manufacturers, importers and distributors. In the event that the item does not have this document, it will be sufficient to keep the purchase invoice, which will replace the warranty form, if not specified in any document, it is understood that this will be for two years from the date of delivery.
• Duke makes its best efforts to ensure that the information provided is correct. Products may be subject to minor variations in specifications, colors or other design features.
• In the event of a defective product, we will repair, replace, reduce the price or terminate the contract free of charge to the customer.
• The consumer and user must inform us of the lack of conformity within two months of becoming aware of it.
• The warranty will cease to be effective if Duke verifiably proves that the customer has tampered with the product.
• Duke will be responsible for shipping, postage and other costs incurred during the warranty period.
• The repair process may take an estimated 28 days. Also, the repair time may vary for various reasons: the nature of the fault, the stock of spare parts, the repair center, and so on.
• The supply of spare parts is guaranteed for a minimum period of five years from the date on which the product ceases to be manufactured.

Returns

According to Law 47/2002 of Retail Trade Management, products whose price is subject to fluctuations of financial market coefficients that the seller can not control, can not be returned. Nor products made according to the consumer's specifications or clearly personalized or that by their nature cannot be returned or may deteriorate or expire quickly. Nor can products of sound or video recordings, discs and computer programs, supplied electronically, which can be downloaded or reproduced immediately for permanent use, be returned. Neither are products of daily newspapers, periodicals and magazines.

• If for any reason you are not satisfied with your order, you have a period of 14 calendar days (from the date of receipt) to return it.
• You can exercise your right of withdrawal by sending a withdrawal document or by returning the products received.
• The unwanted or defective product is returned to Duke Trading S.L. C/ Ripoche 24 - 35007 Las Palmas de G.C.
• In order to accept a return, it is essential that the product and packaging are in their original condition, must not be damaged and must retain the labels inside the original box.
  The return of the purchased material in any other state than the original and therefore does not allow the remarketing of the returned item may result in a depreciation of the amount of the return. You will only be responsible for the decrease in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
• Once the goods have been received in our warehouses and we have verified that the above conditions have been met, we will proceed to refund the amount.
• The maximum period for the refund of the amount paid is 14 calendar days from the withdrawal.
• In case of unjustified delay in the refund of the sums paid, the consumer may claim to be paid double the amount due.
• You will receive the refund of the amount in the same medium in which the payment was made (bank transfer, credit card, debit card).
• The shipping costs to the customer are borne by the store, and the return costs are borne by the customer. If you wish, you can make the return in our store and the conditions to be fulfilled are the same as in the previous point.
• It is necessary to present the invoice or purchase receipt for returns.

DUKE PHOTOGRAPHY
C./ Ripoche, 24 - Bajo (Santa Catalina Park and Las Canteras Beach Area)
35007 Las Palmas de Gran Canaria
Phones: 928 268 155 - 928 220 580
Fax: 928 265 285
Mobile: 625 293 122
info@dukefotografia.com