This promotion is only available for purchases of any of the products that appear in the following list within Spain made between September 15, 2020 and June 30, 2021 - https://www.canon.es/reimbursement-students
WHAT DOES THE VIP MAINTENANCE CONTRACT INCLUDE?
Features of the VIP contract for CANON cameras and lenses
Repairs of all kinds (including drops, bumps, etc.) without charge for labor and parts as long as the equipment is repairable (1)
Internal cleaning (except caused by fungi) and focus adjustments (preventive maintenance).
Firmware updates or advice for its realization by the user.
Technical support and specific and professional customer service for advice on breakdowns and repairs carried out.
Optical, mechanical and electrical adjustments of the contracted equipment.
Priority in repairs with a maximum repair time of 5 working days (2) or the possibility of borrowing similar equipment (3) if this time is exceeded.
Free collection and shipping service within the national territory (Peninsula and Balearic Islands).
Changes of elements that do not affect the operation of the equipment are not included, such as scratched covers and other aesthetic elements, which may be replaced with charge.
WHO OFFERS THE SERVICE?
The services described in this contract will be provided by SerPlus Barcelona or SerPlus Madrid, the only Official Canon Service Centers in Spain.
WHAT DO I HAVE TO DO IF I NEED THE VIP MAINTENANCE SERVICE?
Procedure for requesting the service
When your equipment requires a service for repair, cleaning, adjustment, etc. You can request it by any of the following ways:
Visiting the SerPlus Barcelona facilities, at Calle Dos de maig, 220 (between C / Aragón and C / Valencia) (Metro L2 stop “Encants”).
Visiting the SerPlus Madrid facilities, at Avenida Pablo Iglesias, 8 (in front of Parque de Santander) (Metro L1 stop “Ríos Rosas” or L1-L2-L6 stop “Cuatro Caminos”).
By calling 902 020 060 and requesting the collection at the address you want completely free of charge (4).
Entering the Web www.serplus.es/recogida-a-domicilio.html and requesting the collection at the address you want completely free of charge (4).
4) Service available only for the Peninsula and the Balearic Islands Transfer In the event of the sale of the contracted equipment where the benefit of this contract is transferred to a third party, the data of the new beneficiary must be informed at 902 020 060 in order to be able to register them and therefore be able to benefit from the benefits offered in this contract.
Exclusions
The customer agrees to use and maintain the equipment in accordance with the manufacturer's instructions in its instruction manual. Any improper use or maintenance could be subject to termination of the validity of the services of this maintenance contract.
Data Protection
For these purposes, in accordance with the provisions of L.O. 15/1999, of December 13, Protection of Personal Data, the personal data provided by customers, for the provision of the service, will be inserted in the automated files of personal data created by Servicios Técnicos Electrónicos, S.A. Customers may, by writing, exercise their rights of access, rectification and cancellation in the area recognized by the aforementioned Personal Data Protection Law, through the channels of the provisions of R.D. 1720/2007, of December 21, before those responsible for the files at the address of Servicios Técnicos Electrónicos, S.A. with address in Barcelona, calle Dos de mayo, 220.
1) It is understood that a piece of equipment is not repairable when there are no parts available for repair because they are out of print or because the amount of the necessary parts exceeds 70% of the value of a new equipment, with similar characteristics, at the time the repair.
2) The repair time is measured from the receipt of the equipment in SerPlus until the notification of its repair.
3) The loan service must be requested by the client and is subject to the availability of equipment at the time of request.
3) VIRTUAL KIT PROMO - THIS OFFER IS NOW PERMANENT + NEW PRODUCTS ADDED
ENJOY A REFUND OF UP TO 500 EUROS WITH THE PURCHASE OF A LENS WHEN CREATING YOUR VIRTUAL KIT - https://www.canon.es/lens-promo/
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